Our firms recognize the threats posed by both internal and external events upon our business and the resulting effect on our customers. A number of procedures and back-up systems are in place in order to protect those interests and to minimize inconvenience to our customers by facilitating effective business resumption/recovery.
In order to make a resumption/recovery possible under a broad range of circumstances, an alternate business facility with redundant equipment and communications services has been established in another city. This regional resumption site, apart from our corporate headquarters in Little Rock, Arkansas, contains duplicate equipment, telecommunications services, and space for staff to perform critical business functions. In order to assure restoration of the most accurate information possible at this site, regular and frequent backups of data are performed.
To assure that our corporate headquarters remains as free as possible from disruption, fire detection and suppression systems are installed to reduce the threat of fire. Electrical generators and uninterruptible power supplies keep critical equipment running in the event of a power failure. Security systems and personnel ensure that only authorized persons gain entry to the building and to sensitive areas within the building.
If a disruption to our business, building, or business district occurs which results in the loss of use of our regular facility for more than one business day, our goal is to resume business activities within 24 hours by switching our operations (including our regular telephone service) and staff to the regional resumption site.
If a larger scale disruption occurs (such as a city-wide or regional disruption), our goal is to resume business activities within one week by re-establishing operations at another site such as one of our branch offices or at the facilities of a business associate.
In every scenario, our goal is to continue business during that time and to protect the assets of our customers.
Our business continuity plan is subject to modification. Updated summaries of the plan will be posted on our web sites and a written copy will be available by mail upon request.